Refund policy

Returns

We want you to love your David Black piece. If you're not completely satisfied, you may return unworn, undamaged items within 30 days of delivery for a full refund to your original payment method.

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, in its original packaging. A receipt or proof of purchase is required.

Non-Returnable Items

Custom or personalized orders (including engraved pieces and Custom Project Delivery Service orders)
Items marked as final sale
Gift cards

How to Start a Return

Contact us at support@nextneptune.com with your order number and reason for return. We will provide return shipping instructions. Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5-10 business days to your original payment method. Shipping costs are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery at support@nextneptune.com with photos of the item and packaging. We will arrange a replacement or full refund, including shipping costs, at no charge to you.